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On Friday night time, lots of of followers have been denied entry into Bad Bunny’s live performance in Mexico City after being informed that their respectable tickets have been fraudulent regardless of apparently being bought by way of Ticketmaster’s platform. As Billboard experiences, the beginning of Bad Bunny’s present on the Estadio Azteca was delayed by an hour as venue personnel tried to cope with the big quantity of ticket disputes.
Ticketmaster issued a press release on Saturday, saying that “the issues with access were the result of an unprecedented number of fake tickets, which led to a not normal agglomeration of people and an intermittent operation of our system.”
“The above generated confusion and complicated the entrance to the stadium,” the assertion continued. “With the unfortunate consequence that people with legitimate tickets were denied access.”
The firm mentioned that they might subject refunds to ticket holders who have been unable to realize entry to the live performance, together with further compensation “no less than 20% of the price paid for the ticket, in accordance with the terms of article 92 Bis of the Federal Law of Consumer Protection, which states that right when a service is deficient or is not rendered.”
The Federal Attorney For The Mexican Consumer, a authorities entity, has opened an investigation into the incident. Officials from the group have been additionally on-site final night time at Bad Bunny’s second present on the stadium.
Last month, Ticketmaster confronted criticism after a debacle over the sale of Taylor Swift live performance tickets.
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