The usually-well-liked comfort retailer Sheetz is catching warmth for eliminating an worker who apparently violated their “smile policy” after she says she misplaced her enamel in an terrible home assault by her ex-husband!
Rose Marie Counts took to Facebook earlier this month to recount a nasty expertise she had as a (former) worker at a Sheetz retailer in Circleville, Ohio. She claims she misplaced her enamel after her abusive ex-husband knocked them out throughout a home incident. But when she confirmed as much as work as a customer support clerk on the small-town comfort retailer, she was referred to as in by her boss over it!
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In the Facebook submit, Counts defined what occurred as soon as she acquired into the shop:
“I was asked to come to the office at work. I was nervous I have only been with the company for about a month. When I walked in the office the manager had the company policy pulled up to were it talks about employees appearances. I was informed that policy states all Sheetz employees must have and remain with a perfect beautiful warm welcoming smile. If you are an employee with this company and you break a tooth you have 90 days to have it fixed.”
OMG!
She went on to elucidate how her enamel have been a difficulty for some time — even earlier than she was employed by the shop. Still, Sheetz apparently balked that her insurance coverage firm wouldn’t pay for non permanent dentures till the swelling in her mouth may go down sufficient to fill in with everlasting enamel:
“When I was hired I had no upper teeth. My lower teeth is scheduled to be removed. My insurance will pay for my permanent dentures but they will not pay for a temporary denture. Due to swelling that occurs when teeth are pulled my insurance will not pay for me to have the temporary denture they look at it as a waste of money.”
Then, Counts defined how Sheetz’s “smile policy” strictly outlined her look as “unbeautiful.” Thus, she was instantly unworthy of working in a customer-facing function within the comfort retailer.
She wrote:
“And even though I am good at my job I can no longer be a frontline employee with the company because of my smile. The company defines my smile as unbeautiful because I still have work that needs to be done on them. So I went to work today and I left work today crying. Why did I leave crying? Because I left my job that I loved that I enjoyed I was happy to be there. But to get told based on my looks that my job is in jeopardy. And that maybe I should fill out paperwork and maybe the company will help me if I tell them my story. They might let me borrow the money to have a temporary denture for me to pay them back the thousands of dollars that it took to buy them.”
Ugh!!!
According to Insider, Sheetz’s so-called “smile policy” is as follows:
“Applicants with obvious missing, broken, or badly discolored teeth (unrelated to a disability) are not qualified for employment with Sheetz. Sheetz believes that an employee’s smile during interactions with customers and coworkers is critical to creating the sense of hospitality in our stores that we strive for.”
Clearly, Counts has difficulty with that coverage — particularly since her enamel have been mangled in an alleged home abuse incident that she may not management or keep away from.
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Along along with her Facebook submit, Counts additionally got here with the receipts. She shared an audio clip of a gathering along with her boss, during which the superior defined the “smile policy.” Counts, who’s now in a brand new relationship in keeping with the New York Post, could possibly be heard within the audio clip telling her supervisor:
“This company has no idea what I’ve been through. I lost these front teeth because my ex-husband headbutted me because I forgot to turn the hall light out. It’s legit, it’s a bad experience that happened in my life that I’m still trying to…”
At that time, she trailed off, and could possibly be heard getting noticeably emotional. The supervisor responded “that’s fine,” and mentioned she was “so sorry” about Counts’ state of affairs.
Then, the boss mentioned she had been listening to “wonderful things” from prospects about Rose Marie. However, the smile coverage was a hard-and-fast rule inside the firm. Frustrated that her toothless smile didn’t meet Sheetz’s expectations, Counts replied:
“I feel like my job performance should be enough. I don’t feel like I should have to justify myself because of my looks.”
Counts then advised her boss she would “have to seek other employment” as a result of she now not needed to be related to the comfort retailer model. The supervisor answered:
“That’s understandable. I really am sorry that that’s the way you feel about us.”
Jeez…
On Tuesday, the New York Post reached out to Sheetz’s company workplaces in regards to the incident. The firm’s PR supervisor Nick Ruffner responded with an announcement:
“[Sheetz’s] intent has always been to help her and to determine which of our assistance programs may apply to her situation. Our hearts go out to Rose. … Rose is a valued asset to the Sheetz family and we look forward to continuing this conversation with her.”
That’s it??
Ruffner additionally confirmed Sheetz is reviewing its “smile policy” after receiving complaints from staffers at its different areas. The model has 650 shops throughout Pennsylvania, Ohio, Virginia, West Virginia, Maryland, and North Carolina.
The PR flack concluded with a proof in regards to the firm’s sudden option to assessment coverage:
“[This incident] has prompted a more specific review to ensure our policies are aligned with Sheetz’s commitment to foster a culture of respect. While we have a personal appearance policy that includes dental health, we provide accommodations to the policy that are granted for medical, cultural, and religious reasons. At Sheetz, it is important that we honor and recognize our employees’ diverse experiences, individual identities, and unique perspectives.”
OK… Let’s simply hope one thing good comes from this. Nobody ought to lose their job as a result of they have been abused!!
You can see Rose Marie’s authentic submit over on Facebook HERE.
Reactions, Perezcious readers??
If you or somebody you realize is experiencing home violence, assist is out there. Consider calling the National Domestic Violence Hotline at 800-799-7233, or textual content START to 88788, or go to https://www.thehotline.org/.