Flight cancellations upend journey plans for tens of millions of Americans every year, with tons of flight disruptions attributable to staffing shortages and winter climate. This publish covers the way to keep away from being impacted, what to do to enhance your probabilities of a profitable rebooking when your flight is canceled, and the way to reduce complications. (Updated December 26, 2022.)
According to flight-tracking platform FlightConscious, over 17,000 flights all through the United States have been cancelled so far through the Christmas journey week. This is principally attributable to extreme winter climate throughout a lot of the United States, which introduced snow, ice, excessive winds and bitter chilly across the nation, grounding flights from coast to coast.
While winter storms have hit airways exhausting over the vacation journey interval, that hasn’t been the one subject. Unexpected fog on the West Coast and staffing shortages, along with the winter climate, had a ripple impact on flights across the nation. From Wednesday by way of Christmas Eve, roughly one-quarter of Southwest’s flights had been canceled and two-thirds had been delayed, making it probably the most negatively impacted airways.
On Monday (December 26, 2022), greater than 1,700 flights had been canceled and a pair of,200 extra had been delayed, down from almost 3,200 canceled flights and seven,700 delayed U.S. flights on Christmas. Every airline has been impacted–Delta, American, United, JetBlue, Alaska, and Southwest all reported considerably extra cancellations than regular. Meanwhile, it was simply an bizarre week for Spirit and Frontier, which aimed to take care of their customary 50% delay or cancellation fee.
Joking apart, it hasn’t helped that the worst of the climate and cancellations got here on a few of the busiest journey days of the 12 months; this was compounded by carriers planning lighter schedules for Christmas Eve and Christmas Day. That has made it tougher for the airways to rebook vacationers on different flights, as there wasn’t a lot spare bandwidth or empty seats–many flights over the weekend and thru this coming week main as much as New Year’s Eve are already totally booked.
With this in thoughts, right here’s our recommendation for minimizing the impression of delays and cancellations–and bettering your odds of a speedy restoration…
We have flown quite a few instances within the final a number of months–and have had a number of flights cancelled throughout that point. In our years of touring, we’ve confronted (and defeated!) a variety of flight disruptions, together with a couple of hours earlier than a flight to Japan and whereas connecting the day earlier than a Disney Cruise Line voyage out of Copenhagen that had us reenacting Planes, Trains and Automobiles (minus the cars).
With these staffing shortages and flight disruptions unlikely to abate anytime quickly (a few our cancellations had been through the offseason at instances when provide/demand shouldn’t have been a difficulty), we thought it could be useful to place collectively some suggestions of what we’ve realized from our previous experiences. Obviously, not all of that is going to be instantly useful–particularly in the event you’re at the moment stranded on the airport–but it surely’s doubtlessly helpful information to have for future bookings, too.
On that notice, let’s start with the reserving course of. For starters, ebook nonstop flights at any time when attainable. The motive right here must be self-evident; fewer flights equals fewer potential disruptions.
That gained’t be an possibility for a few of you, as there aren’t nonstop routes between your metropolis of origin and the vacation spot. However, you may need extra selections in the event you’re keen to drive a bit farther to a bigger airport. For instance, when touring to and from Southern California, we regularly select LAX over SNA though the previous is farther away. It’s additionally extra of a “pain” on the bottom, however normally fewer issues the place it issues–within the air.
If you haven’t any alternative however to ebook a flight with a connection, strive to take action in a hub metropolis. (If you’re unfamiliar with which airports are hubs for every airline, Google your service of alternative + hub cities.) In the occasion that your connection does get cancelled, you’ll be higher off caught in a metropolis with the next flight quantity.
Conversely, attempt to keep away from cities the place inclement climate is extra more likely to trigger a disruption. Atlanta makes for a greater layover in December than Chicago. You may additionally wish to construct in a little bit of a buffer together with your layover–that shorter flight period could be engaging, however 40 minutes is reducing it shut when there’s even a minor delay.
Next, ebook with the airline instantly. This isn’t a difficulty for these of you who fly Southwest, however it may be an issue with different airways.
On event, it’s attainable to discover a deal on flights by way of Expedia or different reserving engines on flights. There are discounted packages that embody some mixture of airfare, lodging, and floor transportation. We would strongly discourage you from reserving these, except they provide super financial savings that you just can’t go up.
The drawback with these packages is coping with a 3rd occasion when trying to rebook a flight. You’re going to have two issues. First, lengthy phone wait instances (measured in hours, not minutes), as these reserving engines are virtually universally understaffed. Second, you’re going to get the runaround. The reserving website will attempt to go the buck to the airline, and vice-versa. There’s a <10% likelihood you’ll get the problem resolved with one cellphone name.
If you realize us, you realize we’re extremely frugal and are enormous deal hounds. However, we additionally know the worth of our time and price of inconvenience. To that finish, there isn’t a financial financial savings that may persuade me to roll the cube and ebook a flight by way of Expedia or one other reserving engine. None.
To every their very own, however I’ve heard and witnessed sufficient horror tales to make the identical mistake myself. As a lot as I really like saving cash, I really like not pulling my hair out in frustration extra. I merely don’t have sufficient hair left to sacrifice any extra of it! If there’s a bundle low cost, you may be sure there’s one other means to economize–go for that different.
Speaking of offers, I not too long ago might’ve saved $60 by flying from Grand Rapids, Michigan to Orlando by way of Frontier. Unfortunately, the flight had a layover in Denver (sure, Colorado) and Frontier didn’t function any flights out of GRR the next day. Suffice to say, that felt like taking part in with hearth, so I paid the $60 further for a nonstop flight. For me, that was price the additional $60 for a completely uneventful (and far shorter) flight.
Generally talking, that is additionally one in every of a number of explanation why I’m averse to low-cost carriers. It’s not as a result of I take pleasure in losing cash. Rather, since these low-cost carriers usually fly fewer routes, don’t have reciprocal relationships with different airways, and are much less responsive when points come up since they compete on worth and never customer support.
Fast-forward to post-booking, roughly 24 hours earlier than departure. We’d advocate beginning to periodically take a look at the standing of your flight and the flights earlier than your flight beginning at the moment. Many airways have a “where is my plane coming from?” hyperlink proper of their dashboard.
Failing that, FlightConscious has a function for tracing again your flight together with an interactive “Misery Map,” each of which can assist anticipate disruptions earlier than they’re posted to your flight standing.
Now, you shouldn’t freak out and name the airline to rebook if there’s a 20 minute delay almost a day prematurely of your flight, but when inclement climate or one thing else is clearly going to be a difficulty earlier than your flight standing is up to date, it would behoove you to proactively name and try making an adjustment.
Many airways will accommodate, particularly as soon as it’s apparent to them there might be systemic delays or cancellations; shifting ahead your flight basically quantities to diminished future burden for them.
On the day of your flight, make certain you’ve gotten the airline’s official app and are signed up for textual content message and push notifications about your flight standing. In addition to the redundant alerts, having the app may be useful for shortly rebooking in case your flight standing is formally modified to delayed or cancelled. In such a state of affairs, you’re basically competing with different impacted clients; quick motion in that capacity-constrained atmosphere provides you a bonus.
Beyond that, customer support cellphone traces are notoriously short-staffed proper now. By the time you’re in a position to get by way of, it could be too late or your choices might be much more restricted. (If there’s no button to rebook in your airline’s app, strive contacting them on social media earlier than calling.)
If none of that works, or in the event you’re already on the airport, head to a self-service kiosk or converse with a reserving agent. Ideally, try to do each.
A self-service kiosk could be quicker, however a human agent will normally have extra choices, together with doubtlessly rebooking you on one other airline. (For the latter method, it’s extremely useful if you have already got a flight–with availability–in thoughts.)
In “advice that should be obvious,” be well mannered when chatting with a customer support consultant. For one, it’s the correct factor to do. For one other, you catch extra flies with honey than with vinegar. In different phrases, in the event you’re asking for an lodging over which the agent has a level of discretion, your odds of success are considerably larger in the event you’re good.
If you’re touring with a number of adults, know your strengths and play to them–that is why I head to the self-service kiosk whereas Sarah talks to an agent! People have a tendency to love her extra, whereas computer systems lack the sentience (for now) to dislike me.
This has been our method over time, and it has virtually at all times labored out. The solely instances we’ve gotten stranded had been eventualities when that was our greatest plan of action and it didn’t actually matter to us.
There are additionally different ‘advanced level’ issues we’re in a position do by advantage of bank cards and/or touring steadily, corresponding to having standing with sure airways and entry to membership lounges the place traces are nonexistent and brokers usually go above and past. That’s extra long-term technique (helpful for quite a lot of causes) than near-term recommendation, although.
With that stated, generally none of this recommendation will show fruitful. There’s actually no technique to salvage the scenario–a degree at which additional efforts grow to be a headache-inducing waste of time. I’d hazard a guess that proper now’s a type of instances all through a lot of the United States, as the amount of cancellations is so excessive, as is the diploma of demand.
There merely aren’t a ton of excellent alternate options that haven’t already been booked. On high of that, customer support reps have probably taken abuse from individuals who didn’t learn the “advice that should be obvious” above, and are much less more likely to exit of their means to assist–even in the event you’re probably the most well mannered particular person ever.
That’s simply the best way it goes generally, wherein case you possibly can both preserve making an attempt to swim upstream within the hopes of getting fortunate, or minimize your losses and rebook one other flight out of pocket (if out there) or head off to a lodge. In this state of affairs, one closing advice is to learn the U.S. Department of Transportation’s Consumer Guide to Air Travel. If you’re touring inside or from one other nation, do a fast Google seek for nation title + journey invoice of rights (or one thing like that). Many international locations have imposed sure minimal airline necessities for compensation and addressing delays or cancellations.
More than the rest, the recommendation we’d supply is to reduce the percentages of your flight being delayed or cancelled, put together prematurely for it anyway, and develop a plan for what to do when it occurs. This will allow you to be decisive within the second, implementing your technique as shortly as attainable to (hopefully) obtain the perfect consequence.
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YOUR THOUGHTS
Have you skilled any flight cancellations or noteworthy delays whereas touring through the spring break season or when there’s inclement climate? What’s your technique to cut back the chance of journey disruptions? Any different suggestions or anecdotal recommendation/experiences for addressing and overcoming cancellations which may come up? Do you agree or disagree with our recommendation? Any questions we can assist you reply? Hearing your suggestions–even while you disagree with us–is each attention-grabbing to us and useful to different readers, so please share your ideas under within the feedback!