Now Swift herself has weighed in by way of a message on her Instagram story. In the message, she says she’s introduced many features of her profession in-house as a way to keep away from these sorts of fiascos. She says Ticketmaster assured her a number of instances that their servers may deal with the acute demand. And she declares that the poor consumer expertise “really pisses me off.” Here’s the message in full:
Well. It goes with out saying that I’m extraordinarily protecting of my followers. We’ve been doing this for many years collectively and over time, I’ve introduced so many components of my profession in home. I’ve completed this SPECIFICALLY to enhance the standard of my followers’ expertise by doing it myself with my group who care as a lot about my followers as I do. It’s actually tough for me to belief an out of doors entity with these relationships and loyalties, and excruciating for me to simply watch errors occur with no recourse.
There are a large number of explanation why folks had such a tough time making an attempt to get tickets and I’m making an attempt to determine how this case will be improved transferring ahead. I’m not going to make excuses for anybody as a result of we requested them, a number of instances, if they may deal with this type of demand and we have been assured they may. It’s actually wonderful that 2.4 million folks received tickets, however it actually pisses me off that lots of them felt like they went by a number of bear assaults to get them.
And to those that didn’t get tickets, all I can say is that my hope is to offer extra alternatives for us all to get collectively and sing these songs. Thank you for eager to be there. You don’t know how a lot which means.
Presumably the bit about offering extra alternatives doesn’t imply she’s including much more North American dates to this tour, however hey, crazier issues have occurred.
UPDATE: The New York Times experiences that the Justice Department has opened an investigation into Ticketmaster, centered on whether or not Live Nation Entertainment has abused its energy over the dwell music trade. Several nameless sources informed the Times that DOJ has been ongoing since earlier than the Taylor Swift debacle and dates again a number of months.