As the primary installment of the Meet a Spotifier collection, which connects Community Stars (in addition to common discussion board customers) with individuals who work in several Spotify groups, Community employees members and Stars alike had been excited to fulfill in a current video name with Chris James, the Service Quality Team Lead in Customer Support.
To get to know @Chris higher (and as an icebreaker), @Nikola began the decision with a number of random questions.
@Nikola first requested, “What is the strangest meals mixture that you simply get pleasure from?”
“When I used to be at uni, for lunch I might eat Pom-Bears and tomato soup…Maybe not tremendous bizarre, however bizarre sufficient,” Chris instructed us.
@Nikola subsequent requested, “What songs would you say are the soundtrack to your life?”
Chris talked about that nostalgia would play a giant function in deciding on his life’s soundtrack, and that a variety of the songs can be from the soundtrack to FIFA 12; “The soundtrack to that football game was amazing; that’s where I discovered Imagine Dragons,” he recalled.
In specific, Chris stated that “On Top of the World” by Imagine Dragons may particularly be his soundtrack; it’s a really comfortable tune, and you’ll hearken to it right here:
spotify:observe:6KuHjfXHkfnIjdmcIvt9r0:small
@Nikola additionally requested, “What film are you able to quote by coronary heart?”
“I’ve fairly a mainstream style…I like the entire Marvel cinematic universe, actually into that; I believe most likely the most recent Spiderman film is my favourite movie in the meanwhile…it’s wonderful, I completely like it,” Chris stated.
@Nikola then requested, “What is one thing one thing that at all times makes you smile?”
Chris talked about movies of individuals falling over (”I suppose it’s slapstick comedy, simply actually a bit old school”).
@Nikola subsequent requested Chris about one thing we will certainly all relate to, “How do you waste time?”
Chris defined, “I procrastinate quite a bit; anytime I’ve one thing necessary to do, I simply will put it off so long as I can. I’ll clear, that’s ready time… If I’m supposed to wash, I gained’t clear; it’s like this limitless cycle—so long as I’m doing one thing, I’ll get to the top outcome ultimately.” He talked about as nicely that he additionally likes to only sit in his backyard, being alone quietly together with his ideas.
@Hubo then requested Chris, “Do you favor espresso or tea?”
As Chris had a beverage with him in the meanwhile, he stated “It’s tea, in the event you’re questioning…with oat milk, no sugar.”
@Kiril subsequent requested Chris, “Are you a vegan?”
Chris replied, “No, I don’t think I can find a reason to go vegan, so I’m just procrastinating it.”
@Novy then requested, “Are you extra of a cat particular person or a canine particular person?”
Chris instructed us, “I used to be a dog person, I think I might be a cat person now. I might be both, I think it’s a shame that we put them against each other, they’re both quite nice animals.”
As I used to be interested by Chris’s backyard that he talked about earlier, I requested, “What kinds of crops do you might have in your backyard?”
Chris replied that he has three kinds of fruit timber, in addition to spinach, bok choy, and strawberries rising. About the potential new additions to his backyard, Chris additionally stated, “I’ve dug out a little border; I’ve got clay soil, and I actually don’t know what grows in clay soil.. Lots of vegetables and fruit at the moment… If I want to be a good gardener, I’ve just got to dig in.”
@AmyPenistone then requested, “What secret expertise would you showcase at a expertise present?”
Chris replied, “I don’t have a secret talent…hmm I’m quite good at getting roasted, I don’t know if that’s a talent,” explaining that he’s identified amongst his associates for having the ability to take a joke.
After our random questions, Nikola handed over the decision to Chris, in order that he might current extra about himself and his function at Spotify. Chris is 28 and has been at Spotify for over 6 years now. He likes TV (generally indie movies, along with the Marvel multiverse); and at uni, Chris was in a band for two years and studied audio engineering (each of which he thinks are elements that received him a job at Spotify, as they exhibit his ardour for music). In addition to stepping into gardening, Chris and his spouse (who additionally works at Spotify) document music of their workplace/dwelling studio as a passion, since they purchased a home collectively about 3 years in the past. Chris can be comfortable to be the dad of his son, who’s 6 months outdated.
Chris is within the service high quality group at Spotify, whose mission is to make it possible for their advisor assist group has all the pieces they should get higher at supporting clients. After the coaching, Chris’s group is there to assist the advisor assist group, ensuring that their high quality doesn’t slip. It’s the job of the service high quality group to assist and assist the standard group, who in flip assist the advisors.
Chris’s present venture is redesigning the standard rating playing cards, that are used to evaluate the efficiency of assist advisors; in the meanwhile, everybody who works on e mail, social media, CS channels, and so forth. has their very own, totally different rating playing cards—and Chris is working together with his group to develop a rating card that may apply throughout each assist advisor group, enabling evaluating the efficiency of various assist advisor groups (e.g. e mail vs. social media advisors).
Chris additionally shared a tip from his expertise because the Service Quality Team Lead: “Always include context when you’re suggesting troubleshooting steps,” since context is necessary with a view to construct belief with the person whom you’re serving to, and makes them really feel such as you’re on the identical group.
@Soundofus then requested, “What is the most effective memento that you’ve got from while you had been a Community Moderator?”
Chris talked about that whereas there was a board that hosted troubleshooting steps (Spotify Answers, now referred to as FAQs), it was approach on the backside of the analytics web page, which reveals the variety of views every board has. When Chris joined the Community Moderator group, he labored on a venture to get extra views to Spotify Answers, in order that customers can be extra prone to discover a solution to their concern or query, relatively than feeling that they should create a brand new matter about it. “I do not forget that was the primary time I made a change and I truly noticed a change within the numbers,” Chris stated in regards to the venture.
In addition, Chris talked about that he liked being on the escalation board, selecting Star of the Week, in addition to writing for the “In Our Headphones” and “Tip-Off” blogs as a Community Moderator.
@Soundofus additionally requested, “What’s subsequent for you in your profession?”
Chris replied that he actually likes it at Spotify, and may’t let go of the work he’s completed to date on the standard group—getting the rating card constructed and getting everybody aligned has taken a variety of time, and Chris wish to get pleasure from all of the work he’s completed over the previous 6 years with Spotify earlier than beginning to consider future initiatives.
As Chris had talked about enjoying guitar at uni in his intro, @Nikola requested a ultimate query, “Were you ever in a band?”
“Yes, I used to be in a hip hop band…I really enjoyed it, it was amazing,” Chris stated, including that they had been referred to as Dream Warriors, a 6-piece band with a drummer and producer, pianist, rapper, and bass participant, who’ve collaborated with the British rapper Raxstar.
It was an ideal pleasure of all who attended the decision to study extra about Chris and his function at Spotify, and I’m glad to share a number of the highlights from the decision with the Community.