A Spirit Airlines gate agent was recorded ‘maliciously’ throwing out objects from a passenger’s baggage into the trash, and now the corporate is apologizing for the embarrassing act.
The worker, who works beneath a vendor contract, was caught on digicam on the Louis Armstrong New Orleans International Airport and seems to look by means of the bag earlier than pocketing a number of objects and trashing the remaining, in line with CBS News.
Passenger Had Bickered With Gate Agent Before Leaving Bag Behind On Accident
The passenger, Keyonne Brooks, obtained the video from Spirit and mentioned the employee purposefully and “maliciously” tossed the passenger’s stuff within the rubbish.
“She was dumping it out, maliciously,” mentioned Brooks.
Brookes added that he within the gate agent in query had gotten right into a little bit of a disagreement on the destiny previous to his departure. He did request a supervisor, however needed to board his airplane earlier than one may get there.
He additionally unintentionally left his carryon bag on the ticket counter on Feb. 19, as he was returning dwelling to Los Angeles after attending a funeral.
Brooks ultimately filed a lost-and-found declare, however the bag by no means turned up, the outlet studies. He then tried put in a public information request to the airport for CCTV footage on the gate.
“I had a gut feeling that something went wrong,” mentioned Brooks.
Employee Pocketed Some Items, Victim Doesn’t Know If It Was His Jewelry Or Crystals”
And the surveillance video proved his instincts proper. Brooks mentioned which you can see one worker stroll as much as his bag the place he had left it on the ledge of the gate desk.
The unnamed employee then takes it behind the counter. She waited a number of minutes till all of the passengers on his flight had boarded, earlier than bringing the bag over to a close-by seat the place she begins to rifle by means of it and “stuffing some issues in her pocket.
Brooks mentioned he didn’t know if she took his “jewelry or his crystals.”
“I did notice that she was stuffing some things in her pocket. I don’t know if that was my jewelry or my crystals,” mentioned Brooks.
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Victim Also Had Life-Saving Medication In The Bag, With Worker Dumping Entire Script Into Trash
He added that he was additionally carrying life-saving remedy within the bag, in line with the outlet.
The worker can then be seen strolling in direction of a trash can as a number of different coworkers be part of her. She opens up a tablet bottle earlier than pouring all of them out proper into the trash.
Meanwhile, her coworker appears to be laughing as she takes cellphone video of the scene.
The gate agent in query ultimately tosses your complete bag and its contents into the rubbish and stroll away as if she did nothing flawed.
“My heart just sunk because for instance there was a family heirloom in there. If they don’t find the garbage bag with my contents, then I’ll never get that back,” mentioned Brooks.
Brooks has since reached out to the airways and offered them with the CCTV video. Spirit finally refunded him the price of the flight, nonetheless he doesn’t consider that is the worker’s first time mistreating folks’s baggage.
Plane passenger obtains video of Spirit Airlines gate agent going by means of bag he left behind, dumping remedy and jewellery in trashhttps://t.co/3saN2cBPZR
— KCAL News (@kcalnews) March 9, 2023
“If it happened to me and I got the video footage, how many other people has this happened to?” mentioned Brooks.
Vendor Claims It Expedite Compensation For All Items In Bag, But Also Request Receipts
Spirit additionally confirmed that the contract employees have been suspended as authorities conduct an investigation. The vendor added it will expedite compensation for all the objects in Brook’s baggage, KCAL News studies
Complicating the reimbursement issues is the truth that the seller has requested him for receipts, of which he doesn’t not have for the jewellery and household heirlooms.
In an announcement despatched by Spirit Airlines to KCAL News, the corporate mentioned it “is committed to treating all guests with respect.”
“We are aware of this matter, and our vendor suspended four of their employees at Louis Armstrong New Orleans International Airport (MSY) pending an investigation into the matter. Spirit Airlines is committed to treating all Guests with respect and delivering high-quality service, and we will take appropriate action as necessary following the completion of the vendor’s investigation.
The statement continued: “Spirit has already issued a refund for the flight on February 23, and the vendor is expediting the compensation for the items.”