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Ever puzzled precisely how a Golden Keys lodge concierge may also help you journey? We converse to Cédric Gazou, Head Concierge on the magnificent Hotel de Sers within the stylish eighth Arrondissement of Paris to search out out.
What do you assume your lodge’s concierge staff may also help with? Issues together with your room, getting a automobile to the airport, restaurant suggestions—issues like that, proper?
Of course, these are all issues they may also help with, however that’s such a small characteristic of what a top-quality skilled concierge can do.
It’s a bit like utilizing a brilliant laptop to play Snake on.
To study extra, we spoke to Cédric Gazou, Head Concierge of Hotel de Sers by B Signature Hotels & Resorts—a third-generation luxurious lodge model that’s well-known for its customer support typically and its concierge particularly.
In truth, Cédric is extra than simply your on a regular basis concierge. He holds Les Clefs d’Or—the Golden Keys. This is an internationally elite standing solely awarded to concierge with matrix-level data and understanding of the town they’re in.
Les Clefs d’Or concierge have at their disposal an unbelievable wealth of contacts, info and sway, so if you happen to see the enduring gold crossed keys pinned to the lapel of your concierge, you’ve hit the jackpot!
Secrets of a Les Clefs d’Or Concierge
MMR: Cédric, are you able to inform us a bit about your self?
CG: I studied Political Sciences and History. I’ve been all the time eager on meals, on museums, and I like Paris. After lengthy years of being scholar, I went to London and found the hospitality trade. After some years, I came upon that I’m gifted to be a concierge. I like my job!
MMR: Where does all of your superb data of Paris come from?
CG: It comes from ardour. I used to be born within the south-west of France and I’ve all the time needed to dwell in Paris. I’ve been there for 17 years and nonetheless have my vacationer eye and soul.
MMR: What do individuals normally ask you for assist with?
CG: They need first-hand suggestions for eating places, exhibitions, the perfect spots within the metropolis. They additionally need service normally.
MMR: What’s the strangest factor somebody’s requested you for assist with?
CG: Sometimes I’m requested to search out all sort of objects and objects, the place to buy it in Paris. It might be actually bizarre—with out particulars, you may think about.
Ed: Cédric is the consummate skilled and would by no means ‘concierge and tell’. But if you would like an perception into what some individuals ask different concierge all over the world, right here’s a style.
MMR: I’m unsure that I make the perfect use of concierge providers. What do you would like individuals would ask you about extra?
CG: Of course, I prefer to share my very own experiences, favorite spots in Paris, the most recent eating places I went to or the most recent exhibitions I’ve loved. In normal I prefer to share from the center.
MMR: What’s your favorite factor to advocate individuals in Paris?
CG: When individuals are , I prefer to advocate some historic walks which encourage me; in regards to the French Revolution, the Belle Epoque, the roaring Twenties.
Places, eating places, theatres and streets associated to an period.
I assume that’s as a result of I’d like to journey again in time and Paris is the right metropolis for that!
MMR: Do you might have any tips for getting previous Paris’ lengthy vacationer queues?
CG: Yes, as a Golden Keys concierge you get need to have all of the contacts. So we are able to organize [for you to] skip the road entry for nearly all the pieces.
MMR: B Signature Hotels have a fame for glorious concierge providers. What makes the service so good? And what do you take pleasure in most about your job?
CG: I believe that to make the service good is to make use of individuals keen about their job. The artwork of appointing the best individuals, who love their job.
What I take pleasure in essentially the most is the truth that we’ve got a direct and nearly instant affect on individuals’s well-being. If the job is completed correctly, we improve their keep, and their lives!
MMR: Name a few of your favorite issues to do in Paris!
– Favourite restaurant?
CG: Guy Savoy at La Monnaie de Paris: good place, good chef, good delicacies.
– Favourite Paris attraction?
CG: The Louvre Museum. At the start of my profession, I used to be deputy supervisor of the workers restaurant there. And as a fan of Art and History, I’ve been a Friend of the Louvre ever since. It is a endless supply of contemplation.
– Favourite a part of Paris?
CG: I like the Saint Germain des Prés district, the place I used to work on the Bel Ami for B Signature Hotels. This is the true, immortal Paris.
– A favorite time of 12 months in Paris?
CG: I like Spring, “Le Temps des Cerises”. Perfect time for walks, and for instance to go to the biggest inexperienced space of Paris, the Cemetery of Pere Lachaise. Full of historical past and nature life.
MMR: What can be your greatest piece of recommendation for an Australian couple visiting Paris for the primary time?
CG: Be ready to stroll lots in Paris: that is one of the simplest ways to find the town, and ask your concierge that can assist you together with your itinerary, whether or not you keep three nights or per week. You will probably be positive to not miss the must-do sights!
We’d prefer to thank Cédric for speaking with us and for making our keep at Hotel de Sers by B Signature so memorable.
If you wish to keep in probably the greatest accommodations in Paris in one of the iconic elements of the town with, in fact, the perfect concierge service in France, take a look at Hotel de Sers. And say hello to Cédric for us!