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As the primary installment of the <\/span>Meet a Spotifier<\/strong> collection, which connects Community Stars (in addition to common discussion board customers) with individuals who work in several Spotify groups, Community employees members and Stars alike had been excited to fulfill in a current video name with <\/span>Chris James<\/strong>, the Service Quality Team Lead in Customer Support.\u00a0<\/span><\/p>\n \u00a0<\/p>\n To get to know @Chris<\/a>\u00a0higher (and as an icebreaker),\u00a0@Nikola<\/a>\u00a0began the decision with a number of random questions.<\/span><\/p>\n \u00a0<\/p>\n @Nikola<\/a>\u00a0first requested, “What is the strangest meals mixture that you simply get pleasure from?”<\/strong><\/span><\/p>\n \u00a0<\/p>\n \u201cWhen I used to be at uni, for lunch I might eat Pom-Bears and tomato soup\u2026Maybe not tremendous bizarre, however bizarre sufficient,” Chris instructed us.<\/span><\/p>\n \u00a0<\/p>\n @Nikola<\/a>\u00a0subsequent requested, “What songs would you say are the soundtrack to your life?”<\/strong><\/p>\n \u00a0<\/p>\n Chris talked about that nostalgia would play a giant function in deciding on his life\u2019s soundtrack, and that a variety of the songs can be from the soundtrack to FIFA 12; \u201cThe soundtrack to that football game was amazing; that\u2019s where I discovered Imagine Dragons,\u201d he recalled.<\/span><\/p>\n \u00a0<\/p>\n In specific, Chris stated that \u201cOn Top of the World\u201d by Imagine Dragons may particularly be his soundtrack; it\u2019s a really comfortable tune, and you’ll hearken to it right here:<\/span><\/p>\n \u00a0<\/p>\n spotify:observe:6KuHjfXHkfnIjdmcIvt9r0:small<\/a><\/p>\n \u00a0<\/p>\n @Nikola<\/a>\u00a0additionally requested, “What film are you able to quote by coronary heart?”<\/strong><\/p>\n \u00a0<\/p>\n “I’ve fairly a mainstream style\u2026I like the entire Marvel cinematic universe, actually into that; I believe most likely the most recent Spiderman film is my favourite movie in the meanwhile\u2026it\u2019s wonderful, I completely like it,\u201d Chris stated.<\/span><\/p>\n \u00a0<\/p>\n @Nikola<\/a>\u00a0then requested, “What is one thing one thing that at all times makes you smile?”<\/strong><\/p>\n \u00a0<\/p>\n Chris talked about movies of individuals falling over (\u201dI suppose it\u2019s slapstick comedy, simply actually a bit old school”).<\/span><\/p>\n \u00a0<\/p>\n @Nikola<\/a>\u00a0subsequent requested Chris about one thing we will certainly all relate to, “How do you waste time?”\u00a0<\/strong><\/p>\n \u00a0<\/p>\n Chris defined, \u201cI procrastinate quite a bit; anytime I’ve one thing necessary to do, I simply will put it off so long as I can. I\u2019ll clear, that\u2019s ready time\u2026 If I\u2019m supposed to wash, I gained\u2019t clear; it\u2019s like this limitless cycle\u2014so long as I\u2019m doing one thing, I\u2019ll get to the top outcome ultimately.”<\/span> He talked about as nicely that he additionally likes to only sit in his backyard, being alone quietly together with his ideas.<\/span><\/p>\n \u00a0<\/p>\n @Hubo<\/a>\u00a0then requested Chris, “Do you favor espresso or tea?”<\/strong><\/p>\n \u00a0<\/p>\n As Chris had a beverage with him in the meanwhile, he stated \u201cIt\u2019s tea, in the event you\u2019re questioning…with oat milk, no sugar.”<\/span><\/p>\n \u00a0<\/p>\n @Kiril<\/a>\u00a0subsequent requested Chris, “Are you a vegan?”<\/strong><\/p>\n \u00a0<\/p>\n Chris replied, \u201cNo, I don\u2019t think I can find a reason to go vegan, so I\u2019m just procrastinating it.\u201d<\/span><\/p>\n \u00a0<\/p>\n @Novy<\/a>\u00a0then requested, “Are you extra of a cat particular person or a canine particular person?”<\/strong><\/p>\n \u00a0<\/p>\n Chris instructed us, \u201cI used to be a dog person, I think I might be a cat person now. I might be both, I think it\u2019s a shame that we put them against each other, they\u2019re both quite nice animals.\u201d\u00a0<\/span><\/p>\n \u00a0<\/p>\n As I used to be interested by Chris’s backyard that he talked about earlier, I requested, “What kinds of crops do you might have in your backyard?”<\/strong><\/p>\n \u00a0<\/p>\n Chris replied that he has three kinds of fruit timber, in addition to spinach, bok choy, and strawberries rising. About the potential new additions to his backyard, Chris additionally stated, \u201cI\u2019ve dug out a little border; I\u2019ve got clay soil, and I actually don\u2019t know what grows in clay soil.. Lots of vegetables and fruit at the moment\u2026 If I want to be a good gardener, I\u2019ve just got to dig in.\u201d<\/span><\/p>\n \u00a0<\/p>\n @AmyPenistone<\/a>\u00a0then requested, “What secret expertise would you showcase at a expertise present?”<\/strong><\/p>\n \u00a0<\/p>\n Chris replied, \u201cI don\u2019t have a secret talent\u2026hmm I\u2019m quite good at getting roasted, I don\u2019t know if that\u2019s a talent,\u201d explaining that he\u2019s identified amongst his associates for having the ability to take a joke.<\/span><\/p>\n \u00a0<\/p>\n After our random questions, Nikola handed over the decision to Chris, in order that he might current extra about himself and his function at Spotify. Chris is 28 and has been at Spotify for over 6 years now. He likes TV (generally indie movies, along with the Marvel multiverse); and at uni, Chris was in a band for two years and studied audio engineering (each of which he thinks are elements that received him a job at Spotify, as they exhibit his ardour for music). In addition to stepping into gardening, Chris and his spouse (who additionally works at Spotify) document music of their workplace\/dwelling studio as a passion, since they purchased a home collectively about 3 years in the past. Chris can be comfortable to be the dad of his son, who\u2019s 6 months outdated.\u00a0<\/span><\/p>\n \u00a0<\/p>\n Chris is within the service high quality group at Spotify, whose mission is to make it possible for their advisor assist group has all the pieces they should get higher at supporting clients. After the coaching, Chris\u2019s group is there to assist the advisor assist group, ensuring that their high quality doesn\u2019t slip. It\u2019s the job of the service high quality group to assist and assist the standard group, who in flip assist the advisors.<\/span><\/p>\n \u00a0<\/p>\n Chris\u2019s present venture is redesigning the standard rating playing cards, that are used to evaluate the efficiency of assist advisors; in the meanwhile, everybody who works on e mail, social media, CS channels, and so forth. has their very own, totally different rating playing cards\u2014and Chris is working together with his group to develop a rating card that may apply throughout each assist advisor group, enabling evaluating the efficiency of various assist advisor groups (e.g. e mail vs. social media advisors). <\/span><\/p>\n \u00a0<\/p>\n Chris additionally shared a tip from his expertise because the Service Quality Team Lead: \u201cAlways include context when you\u2019re suggesting troubleshooting steps,\u201d since context is necessary with a view to construct belief with the person whom you\u2019re serving to, and makes them really feel such as you\u2019re on the identical group.<\/span><\/p>\n \u00a0<\/p>\n @Soundofus<\/a>\u00a0then requested, “What is the most effective memento that you’ve got from while you had been a Community Moderator?”<\/strong><\/p>\n \u00a0<\/p>\n Chris talked about that whereas there was a board that hosted troubleshooting steps (Spotify Answers, now referred to as <\/span>FAQs<\/span><\/a>), it was approach on the backside of the analytics web page, which reveals the variety of views every board has. When Chris joined the Community Moderator group, he labored on a venture to get extra views to Spotify Answers, in order that customers can be extra prone to discover a solution to their concern or query, relatively than feeling that they should create a brand new matter about it.<\/span>\u00a0“I do not forget that was the primary time I made a change and I truly noticed a change within the numbers,\u201d Chris stated in regards to the venture.<\/span><\/p>\n \u00a0<\/p>\n In addition, Chris talked about that he liked being on the escalation board, selecting Star of the Week, in addition to writing for the \u201cIn Our Headphones\u201d and \u201cTip-Off\u201d blogs as a Community Moderator.<\/span><\/p>\n \u00a0<\/p>\n